Shipping policy

At 8 West Bio, we work hard to ensure orders are processed quickly, packaged securely, and shipped reliably.

Please review the following shipping information before placing your order.

Order Processing Times

Most orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If significant delays occur, we will make reasonable efforts to notify customers.

Shipping Methods & Carriers

We ship using trusted third-party carriers such as USPS, UPS, FedEx, and other regional shipping providers depending on destination and service availability.

Shipping options and estimated delivery times are displayed during checkout.

Delivery estimates are provided by the carrier and are not guaranteed.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Please allow up to 24 hours for tracking updates to appear after shipment confirmation.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

8 West Bio is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete addresses submitted by the customer.

If an order is returned due to an invalid address, additional shipping fees may apply before reshipment.

Lost, Stolen, or Delayed Packages

Once a shipment has been transferred to the carrier, delivery responsibility rests with the shipping provider.

8 West Bio is not responsible for:

  • Carrier delays
  • Lost packages marked as delivered
  • Theft after delivery
  • Weather or transit disruptions
  • Incorrect delivery by the carrier

If a package is lost in transit, customers should contact the carrier directly to initiate a claim when applicable.

We will make reasonable efforts to assist customers with shipping-related issues whenever possible.

Damaged Shipments

If your package arrives visibly damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the package
  • Photos of the damaged products

We will review the issue and determine an appropriate resolution.

Shipping Restrictions

Customers are responsible for understanding and complying with all local laws and regulations regarding products purchased from our website.

We reserve the right to refuse or cancel shipments to locations where products may be restricted or prohibited.

International Shipping

International shipping availability may vary depending on destination.

Customers are responsible for any customs duties, import taxes, fees, or additional charges imposed by their country or local authorities.

8 West Bio is not responsible for delays caused by customs processing.

Contact Information

For shipping-related questions or support, please contact:

8 West Bio
Email: admin@8westbio.com
Website: https://8westbio.com